Terms and Conditions

Tickets

By purchasing tickets for our events you are accepting the following Terms & Conditions and agree to be bound by them and to comply by all applicable laws and regulations.

Once purchased, tickets cannot be exchanged or refunded, unless the event is cancelled. All tickets will be offered subject to availability at the time of booking.

The venue’s management reserve the right of admission, even when tickets have been purchased.

Refunds and exchanges

Tickets cannot be refunded or exchanged after purchase.

In the case of a cancelled performance full refunds will be issued.

Refunds are not given for the abandonment of a show as a result of poor weather.

Refunds will not be given because of bad weather.

If you’ve ordered the wrong date for a show, we’ll do our best to help you transfer to the correct date & time, but please be aware this may not be possible.

Friends subscriptions will not be refunded if you have used your early access code.

Performances

Smoking and the use of mobile phones is not permitted in the auditorium. We reserve the right to refuse admission on account of health and safety, environmental or security concerns at our discretion and to make changes to the advertised programme owing to circumstances beyond our reasonable control.

Ticket-holders consent to their being filmed and photographed for publicity and broadcast purposes.